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Professional Etiquette

Professional Etiquette

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Provided By: Saylor Academy
The professional world can be full of challenging situations, including conflicting personalities, miscommunication, and cultural differences. In this course, you will learn about typical workplace etiquette protocols, communication standards, and cultural awareness strategies in order to navigate these common obstacles as smoothly as possible.

Creator: Saylor Academy
Resource Type: Course - online

Media Type: Webpage
Language: English
Subject: Soft Skills
Cost: Free
Copyright License: Attribution
Education Level: Professional or technical credential, Associate's degree, Adult Education, Twelfth grade, Eleventh grade, Tenth grade, Ninth grade
Intended Audience: Learner
Learning Management System Required: No
Recognition Availability: Yes


Keywords: workplace diversity, business communication, business etiquette

Competencies Associated with this Learning Resource:

Click the competency to search associated learning resources. The number of available resources is displayed in parentheses. Click magnify glass to view all competencies for the framework associated to that competency.
  • Organizational Communication: Demonstrate knowledge of the importance of multi-cultural communication in today's workplace. (22)    AST
  • Interpersonal Skills: Conveys information clearly and effectively. (87)    HIM
  • Interpersonal Skills: Function effectively as a member of a diverse team to accomplish common goals. (31)    HIM
  • Interpersonal Skills: Demonstrates behaviors that are consistent with standards for professional and ethical conduct. (55)    HIM
  • Office Administration Procedures & Theory/Business: Discuss and understand the value of working with a diverse workplace team. (18)    AST
  • Office Administration Procedures & Theory/Business: Describe and model the characteristics and conventions of a professional image. (73)    AST
  • Interpersonal Skills: Conveys information clearly and effectively. (84)    AST
  • Interpersonal Skills: Function effectively as a member of a diverse team to accomplish common goals. (28)    AST
  • Interpersonal Skills: Demonstrates behaviors that are consistent with standards for professional and ethical conduct. (51)    AST
  • System Analysis: Use communication, negotiation, and collaboration skills as a member of a diverse team. (14)    IT
  • Microcomputer OS: Use communication, negotiation, and collaboration skills as a member of a diverse team. (11)    IT
  • Software Design: Use communication, negotiation, and collaboration skills as a member of a diverse team. (15)    IT

  • Competency Frameworks Associated with this Learning Resource:
    IAAP Body of Knowledge
    HIM Competency Framework
    AST Competency Framework
    IT Competency Framework
    MyHigherEd Register
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