International Association of Administrative Professionals (IAAP)

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IAAP Certified Administrative Professional (CAP) Exam 2017 Body of Knowledge
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International Association of Administrative Professionals (IAAP)
IAAP (International Association of Administrative Professionals) is a 501 (c)(6) registered not-for-profit professional association for administrative professionals. IAAP strives to ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead, and excel.

The association founded in 1942 as the National Secretaries Association to provide a professional network and educational resources for secretarial staff. The association's name was changed in 1998 to the International Association of Administrative Professionals to encompass the large number of varied administrative job titles and recognize the advancing role of administrative support staff.

Core Values

Integrity: Demonstrated by honesty, accountability and ethical behavior consistent with an abiding respect for the dignity and value of individuals.
Transparency: Demonstrated through listening, understanding and responding to member and stakeholder feedback.
Excellence: Demonstrated by quality resources that support growth and development of the individual and the profession.
Collaboration: Demonstrated by an inclusive culture that appreciates the value of diverse perspectives, the power of common vision, and equality among peers.

The IAAP Certified Administrative Professional (CAP) is the leading recognized professional certification in the administrative field that encompasses all areas of the office. Professional certification is a distinction that sets you apart from others. It's an investment in your career that shows employers, coworkers, and the public that you are committed to your profession and excel in your field. Certification makes you more valuable to employers and gives you a competitive advantage in the workforce. The IAAP CAP exam features updated questions and a refreshed focus on the most current administrative skills and topics like project management and mobile technology. An entirely updated reference list and comprehensive study guide will serve as your road map to becoming certified. Display your mastery of the administrative profession, validate your professional goals and dedication, and increase your credibility.

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